Job Description

Data Center Operations designs, installs maintains the world s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited ( ADSIPL ) with a passion for technology to help us expand AWS Cloud offerings to the next level.

The Opportunity: Data Centre Operation Technician This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. ADSIPL s data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.

A Data Centre Operation Technician at ADSIPL, expectation from role are:

You work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure

your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability

You may be the primary contact point for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers among others)

You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues

You perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure

You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals

You possess knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge

You contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment

More experienced technicians may assist in training less experienced members of the team

This position also has a physical component requiring the ability to lift rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health safety guidelines.
This role involves covering 24×7 shift rotation


– Knowledge of IT system hardware and network concepts
– Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies


– Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

System Administrator / Engineer
IT Services & Consulting
Engineering – Hardware & Networks
Full Time, Permanent
IT Network
Any Graduate
Any Postgraduate

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